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It is our goal at Red Hot RESTAURANT EQUIPMENT to ensure you, as the customer, receive your merchandise with as little hassle as possible. We have provided some insightful information that can help to ensure you have a positive experience with our company. Please be Attentive to the Following:
UPS Shipping Information:
Item usually ships next business day. Sorry but we do not ship to: P.O. Boxes, APO/FPO Boxes, Canada, Alaska, Hawaii or Puerto Rico. Your item will ship Free Of Charge to the lower 48 states only. ALWAYS inspect all items for damage BEFORE accepting them from shipper. If the product arrives damaged, DO NOT ACCEPT IT send it back and we can send you a new item. If the Item is accepted and damaged during shipping the the Buyer will be responsiable for filing a claim with the shipping carrier. IF you sign for the your item at time of delivery with out notation of damage or possible damage, you are stating the item is free and clear of damages, there's nothing we can do for you. The Shipping Company will claim you damaged the item while moving it inside your loaction. So Please be certain to inspect the item AT TIME OF DELIVERY.
PLEASE NOTE: *We Are Not Responsible For Shipper Delays Or Damage. *Please Contact Us If There Is A Problem With Your Order So That We Will Have A Chance To Rectify The Problem Before You Leave Negative Or Neutral Feedback.
If your Item arives Defective Please Contact us at (866) 945-9993 (Toll Free) with in 72 hour. We will repair or replace the item at our discretion. Please open all items you receive from us with in the 72 hour time frame.
We do accept eligible items for returns within 14 days. We do not except return items that are not in original Packing are that have been used. Buyer is responsible for original shipping plus return shipping plus restocking fees.
Restocking fees can range from 20-50 % depending on the item being returned, so again, as stated above, please contact us if you have any questions about the details of the merchandise so that we can avoid any misunderstandings before shipment.
Excluding damaged returns; All other returns must be authorized by us. Never return an item without contacting us for authorization (RA #) Return authorization Number must be on Items that is being returned. Call us for An RA# at (866) 945-9993 (Toll Free)